Help centre
Answers before you order
Common questions about ordering, payment, shipping, certificates of analysis and research use. If you cannot find the answer, Telegram is the fastest way to reach us.
Ordering
How do I order?
Add products to your cart, go to checkout and fill in your contact and delivery details. Once you have sent the order, we confirm the details and follow up with you by email, or on Telegram if you provide it.
Who can order?
Both individuals and businesses can order. The products are exclusively for research purposes and must be handled responsibly in suitable premises. The order must also comply with the regulations that apply to each substance; research purposes are not in themselves an exemption from these requirements.
Can I change or cancel an order?
Get in touch as soon as possible on Telegram or by email. We can change or cancel the order as long as it has not been packed and shipped.
Payment
Which payment methods do you accept?
Apple Pay, Google Pay, Visa, Mastercard, American Express and bank transfer. You choose your preferred payment method at checkout.
When do I pay?
You first send the order. We confirm stock, batch and the total amount, and provide payment details for the chosen method before the order is processed.
Shipping and delivery
Where do you ship from, and where do you deliver?
We ship from Norway and deliver throughout the country. Approved orders are packed and shipped within 24 hours on working days.
How much does shipping cost?
Shipping costs NOK 99. Orders over NOK 2,500 get free shipping.
Is the packaging discreet?
Yes. The parcels are neutral and unmarked, with no visible product or sender information. You receive tracking information by email once the parcel has been sent.
Products and quality
Does a certificate of analysis (COA) come with the order?
Yes. Contact ArcticAmino on Telegram or by email to receive a copy of the certificate of analysis (COA) for the product or batch. Read more about the batch documentation.
What purity do the products have?
The peptides are supplied at ≥ 99% purity (HPLC). The actual purity of each batch is stated in the certificate of analysis, which we send on request.
In what form are the products supplied?
As lyophilised (freeze-dried) powder in vials, ready for reconstitution in the laboratory.
Storage and handling
How do I store the products?
Lyophilised powder is stored dark and cool, and in a freezer for long-term storage. See the Peptide guide for general laboratory guidance on temperature, light and shelf life. Handling only, not dosing.
How do I reconstitute a peptide?
Use bacteriostatic water and add it gently along the wall of the vial. See the Peptide guide and the dose calculator for general guidance. We do not state doses.
Research use and compliance
What does “for research purposes only” mean?
The products are intended for in vitro and laboratory research. They are not medicines, dietary supplements or foods.
Can the products be used on humans or animals?
No. The products are sold exclusively for research purposes and are not for consumption, injection or administration.
Volume and business
Privacy and contact
How do you process personal data?
We use your contact and order details to process and deliver the order. Optional, limited campaign measurement is separate and requires consent. See the Privacy policy for details.
How quickly do you reply?
We normally reply on the same working day. Telegram is usually fastest for order and batch questions.
Quick help
Still have questions?
Telegram is the fastest way to reach us with order, batch and product questions. We normally reply on the same working day.